• Address: Ann Arbor, MI 48104 (map)
• Date Posted: 11/03/09
• Job Type: Full-time

Company Cybercoders.com
Position Title Senior Technical Support Engineer, TCP, OSPF, BGP, VPN, Linux
Job Code 2876211
Job Location Ann Arbor, MI -
Description




Senior Technical Support Engineer, TCP, OSPF, BGP, VPN, Linux Senior Technical Support Engineer, TCP, OSPF, BGP, VPN, Linux, L2TP, Cisco, Juniper, Netflow - Skills Required - TCP, OSPF, BGP, VPN, Linux, Senior Technical Support Engineer, Cisco, Juniper, Netflow, customer service


Senior Technical Support Engineer


We are seeking a Senior Technical Support Engineer to join our growing company. You will be responsible for providing pre and post sales in-depth technical support to our customers, end users, resellers, and support partners.


Responsibilities include:

- Troubleshooting, diagnosing and resolving technical customer issues associated with our equipment either remotely or on-site at the customer site.

- Handling and resolving new customer cases via Support CRM System

- Replicating issues and testing customer configurations in a lab environment,

- Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers,

- Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.

- Performing, as required, remote or on-site upgrade activities or investigations of reported problems,

- Providing feedback from customers to product management and engineering teams via appropriate systems

- Handling customer technical escalations

- Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.

- Participating in the normal ATAC off-hours on-call rotation.

- Traveling, as required, to customer sites to resolve customer issues


Experience and Education:

- Bachelors Degree in CS/EE

- 8+ years experience in technical support functions

- very strong understanding of telecom network and routing environments.

- strong network security skills required.

- intermediate to advanced knowledge of Linux and/or Solaris Operating system and Shell scripting.

- advanced Networking Skills Required

- detailed technical experience in the installation and operation of IP Routers

- detailed understanding of the protocols surrounding IP service provider networks. - MUST have knowledge and experience in: TCP/IP fundamentals, IP subnetting, supernetting and hierarchical routing principles, routing protocol operation (OSPF, IS-IS, and BGP-4), routing policies at BGP peering points, VPNs and the associated tunneling technologies (L2TP, MPLS, etc.),

- hands-on configuration and operational knowledge of Cisco and Juniper routers, - hands-on Understanding and knowledge of Netflow.


Why work with us?


- we offer an excellent comp plan, DOE

- we are stable and aren't going anywhere

- we have generous benefits


So if you are a Senior Technical Support Engineer with 8+ years of experience in technical support functions send your resume immediately! - NMG-SRT-MGR - , , , , , CyberCoders CyberScientific

Desired Skills:


Non-Tech Skills:



Start Date: ASAP
Emp. Type: Full Time
# of Openings: 1
Location: Ann Arbor, MI -
Overtime Pay: None
Job Number: 35779442 : JSNMG-SRT-MGR_1
Date Posted: 11/1/2009

Cybercoders.com

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Attention: Recruiter
Email: Send an email to Nancy.B3D92.85858@mail.jobserve.com