• Address: Howell, MI 48843 (map)
• Date Posted: 10/09/09

JAY W.CARLSEN
No Relocation Needs for:Howell, MI; Cincinnati, OH; Savannah, GA
mailto:jcarlsen00@yahoo.com
Sales/Product Management

A sales management professional with the ability to quickly build like and trust with people. Considered an innovative manager with extensive experience
in consumer and commercial sales and marketing. Recognized for creative energy and the ability not only to personally exceed any expectations but to build
others to excel at their positions. Extremely effective working in fast-paced and dynamic situations. Willing to relocate.

Closing Skills • Relationship Building • Public Speaking/Presentations •
Employee Training and Management • Product Management and Design • Marketing Materials Design and Distribution • Innovative Thinking
• Persuasive/Motivational Techniques • Contract Negotiation • Problem Resolution

EMPLOYMENT HISTORY:

MAUCK, LLC. BRIGHTON, MI 2003-PRESENT
SALES/GENERAL MANAGER, DIRECTBUY OF BRIGHTON
Began with company eight months prior to our center opening, to train and learn every aspect of running the business from top to bottom. Hired, trained and
managed a full phone room staff and floor sales team, while personally excelling at those positions. Performed group presentations daily and over the five years
consistently maintained the highest closing percentage off my presentations, as well as leading in personal close ratio.
• As recently as January 2009, my closing team was ranked 3rd out of over 160 centers, based on closing percentage.
• Created new scripts and closing material that help our team maintain its excellence.
• Developed a new process in the tour that led to a 25% increase in our overall closing percentage, during a time when all the Michigan centers were struggling.
• Earned over 30 corporate awards, as well as many quarterly corporate rewards and prizes.

COMFORT SYSTEMS, BLUE ASH, OH 2002-2003
NATIONAL ACCOUNT MANAGER, KMART CORPORATE ACCOUNT
Played a pivotal role in the management and delivery of services to a national account customer. Drove customer satisfaction in store locations, maintaining responsibility
for relationship management and problem resolution related to all client issues. Provided quarterly customer reporting for over 360 retail stores. Directed sister companies,
Call center staff, third-party contractors, and Billing Specialist, to ensure high customer approval levels.
• Successfully managed and coordinated $15 MM of HVAC operations between customer and vendor.
• Proposed and negotiated an SLA amendment which included a 25% add-on of P.M. services.
• Facilitated contracts with resistant service providers to perform preventative maintenance for 50+ Kmart locations within 5 week deadline.
• Designed collaborative tool for tracking accounts receivables and quotes in process which became a required application for all account managers to maintain.

LJ PRODUCTS, CINCINNATI, OH 2000-2002
OWNER
Orchestrated the start up of a new company offering an ADA Compliant Plumbing product. Accountable for all operational management, marketing development, P & L responsibility,
and the negotiation of agreements with manufacturers and national sales representatives.
• Drafted product concept, sourced prototype, and outlined product-to-market strategy
• Recruited, Hired, and Trained, national Sales force of over 20 representatives.
• Responsible for direct sales to wholesalers in open territories where sales representation was in process.

BROCAR PRODUCTS, CINCINNATI, OH 1997-2000
PRODUCT MANAGER
Hired to direct product management of infant care products, totaling over 60 products. Responsible for P & L tracking, designing pricing and sales commission structures.
Assisted in the creation, design, and enhancements of new products. Supervised the creation of company website, logos, marketing brochures, tradeshow apparel, and software
applications to effectively target new revenue streams. Responsibilities grew rapidly and included the national and international sales and marketing operations.
• Designed numerous enhancements that significantly improved marketability and customer satisfaction. Focusing also on consumer interests, designed many safety features,
compliant with industry guidelines.
• Created and implemented 100 SSR promotions and incentive program, tripling forecasted annual sales for a new Infant care product.
• Managed intensive rehiring project to replace over 40 independent sales representatives across the U.S.
EDUCATION
ADRIAN COLLEGE, B.B.A., Marketing 1996
Other: Web Design and Development 2003; Guerilla Marketing 2000; International Sales Program 1999